Refund Policy

Unless otherwise stated in this policy, payments for paid activities that require payment to make a reservation are non-refundable. These payments support the Academy's operations, public education, and the training and nurturing of guide dogs and therapy dogs as charitable contributions. Thank you for your understanding and support.

If an activity is cancelled for reasons attributable to the Academy, participants may choose to: - Change to another available activity date, subject to availability; or - If an alternative date cannot be arranged, the Academy may make an appropriate arrangement on a case-by-case basis.

Participants who need to change the activity date must submit a request by email at least 7 days before the scheduled activity date. The following arrangements apply: - 7 days or more before the activity: one free change to another available date, subject to availability; - Fewer than 7 days before the activity: no date change is available. Each activity date may only be changed once. A changed activity date cannot be changed again.

If a participant does not attend or arrives late, the payment will be treated as a charitable contribution supporting the Academy's operations, public education, and the training and nurturing of guide dogs and therapy dogs. Thank you for your understanding and support.

Approved refunds will normally be credited to the account associated with the original payment method within approximately 14–20 working days. Please note that the processing time may vary depending on various factors and circumstances.